Returns and Refunds (art.10 Conditions of Sale)

The consumer is entitled to withdraw from any contract concluded pursuant to these general conditions of sale, without any penalty, within the term of 14 (fourteen) days from the day of receipt of the ordered Products, for any reason, and without having to motivate its decision.

For the purposes of the exercise of the right of withdrawal, the Consumer shall convey to the Seller within the aforementioned deadline in the appropriate form and correctly filled out by e-mail to the address

If the Products have not been shipped to the Consumer, the withdrawal shall be deemed exercised on receipt of the aforesaid email on the part of the Seller.

If the Products have been shipped to the Consumer, following the receipt of the aforementioned e-mail, the Vendor will send the Consumer via e-mail the return code. Within the next eight days, the Consumer must write the return code on the relevant form and return the Products to seller , together with the form, properly prepared and full of the return code, causing them to be sent to: Big Srl, Via Catalani 22 Riccione 47838 (RN). It is understood that the risks and costs of transport related to returning Products to Seller will be borne by the Consumer.

In order for the withdrawal right to be validly exercised, the Products must be delivered or, if sent to the seller intact (without any sign of wear, abrasion, scuffing, scratching, deformation, etc.) complete with all parts and accessories (including labels and tags intact and attached to the product) accompanied by any instructions/notes/manuals, packaging and the original packaging and the warranty certificate, if present. In the absence of the Consumer is not entitled to a refund of the amount paid.

The Seller will receive the returned Products, reserving the right to verify that the same have been returned in the conditions described above.

If the verification of the returned Products has a positive outcome and the right of withdrawal has been validly exercised by the Consumer in the terms and in the manner prescribed, the Seller will refund the Consumer the full amount paid for the purchase of the Products, including shipping costs, in the shortest time possible and in any event within 14 (fourteen) days from the date on which the Seller became aware of the exercise of the right of withdrawal by the Consumer.

Will in any case be borne by the Consumer, shipping costs and any additional duties or taxes for the return of the Product to the Seller.

The aforementioned refund will be carried out, where possible, by the same means of payment used by the Consumer at the time of purchase of the product or by bank transfer in favour of the Consumer; it will be the responsibility of the Consumer to inform the seller by e-mail to the bank details to make the transfer in his favour and to ensure that the Seller is put in the condition to return the sum due.